Terms and Conditions for Sevenhills Marketplace
Welcome to Sevenhills, an online marketplace platform where customers can purchase groceries, medicines, shopping items, and parcel delivery services via third-party vendors. By accessing or using our platform, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, you must refrain from using the platform.
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1. Acceptance of Terms
By creating an account, placing an order, or using our services, you agree to abide by these Terms and Conditions. These terms apply to all users, including customers, third-party vendors, and delivery partners.
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2. Eligibility
To use our platform, you must:
- Be at least 18 years old or have parental/guardian consent.
- Provide accurate and complete registration information.
- Comply with all applicable laws and regulations.
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3. Account Responsibilities
3.1 Account Security
You are responsible for maintaining the confidentiality of your account credentials. You must immediately notify Sevenhills of any unauthorized access or use of your account.
3.2 Accurate Information
You agree to provide accurate and up-to-date information during registration and when placing orders. Misrepresentation of information may lead to account suspension or termination.
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4. Platform Usage
4.1 Prohibited Activities
Users are prohibited from:
- Engaging in fraudulent activities or misuse of the platform.
- Attempting to interfere with the platform’s operation (e.g., hacking, introducing malware).
- Violating any laws or third-party rights while using the platform.
4.2 Suspension or Termination
Sevenhills reserves the right to suspend or terminate user accounts if these Terms and Conditions are violated or for any reason deemed appropriate to protect the platform’s integrity.
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5. Orders and Payments
5.1 Order Placement
- Orders must be placed through the platform’s designated process.
- Sevenhills does not guarantee product availability. If an item is unavailable, we will notify you promptly.
5.2 Pricing
- All prices listed on the platform are subject to change without notice.
- Prices include applicable taxes unless specified otherwise.
5.3 Payments
- Payments must be made through the platform’s secure payment gateway.
- Sevenhills is not liable for payment processing issues caused by third-party providers.
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6. Third-Party Vendors and Services
6.1 Vendor Responsibilities
- Third-party vendors are solely responsible for the quality, accuracy, and safety of the products and services they provide.
- Sevenhills does not assume liability for disputes between customers and vendors.
6.2 Delivery Services
- Delivery services are handled by third-party partners. Sevenhills is not responsible for delays, damages, or losses during transit.
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7. Cancellations and Refunds
7.1 Cancellation Policy
- Orders can be canceled before dispatch. Cancellation policies may vary based on the vendor and product type.
- Once dispatched, orders cannot be canceled.
7.2 Refund Policy
- Refunds will be processed for defective or damaged items, subject to verification.
- Refund requests must be initiated within same day of delivery.
- Sevenhills reserves the right to refuse refunds if complaints are deemed invalid.
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8. Liabilities and Disclaimers
8.1 Limited Liability
- Sevenhills is not liable for any direct, indirect, incidental, or consequential damages arising from the use of the platform.
- Sevenhills’ total liability is limited to the amount paid for the disputed order.
8.2 No Warranties
- The platform and its services are provided “AS IS” without warranties of any kind, whether express or implied.
- Sevenhills does not guarantee uninterrupted or error-free access to the platform.
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9. Intellectual Property
9.1 Ownership
- All content, trademarks, and designs on the platform are the property of Sevenhills or its licensors.
- Unauthorized use of the platform’s content is strictly prohibited.
9.2 User Content
- By submitting content (e.g., reviews, feedback) to the platform, you grant Sevenhills a non-exclusive, royalty-free, perpetual license to use and distribute the content.
- Users must not submit defamatory, illegal, or offensive content.
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10. Privacy Policy
Your use of the platform is governed by our [Privacy Policy](), which outlines how we collect, use, and safeguard your personal information.
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11. Indemnification
You agree to indemnify and hold harmless Sevenhills, its affiliates, and partners from any claims, damages, losses, or expenses arising from your use of the platform or violation of these Terms and Conditions.
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12. Governing Law and Dispute Resolution
12.1 Governing Law
These Terms and Conditions are governed by the laws of India, and any disputes will be subject to the jurisdiction of courts located in Agartala, Tripura.
12.2 Dispute Resolution
- In the event of a dispute, parties agree to resolve matters amicably through negotiation.
- If unresolved, disputes will be referred to arbitration as per the Arbitration and Conciliation Act, 1996.
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13. Modifications to Terms and Conditions
Sevenhills reserves the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the platform signifies your acceptance of the updated terms.
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14. Contact Us
For any questions or concerns regarding these Terms and Conditions, you can contact us at:
Email: privacy@sevenhills.com
Phone: +91-9366955115
Address: Sevenhills Food Tech, Kaman Chowmuhani, Agartala, Tripura West
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Effective Date: 05-12-2024
