Privacy Policy for Sevenhills.
At Sevenhills, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when accessing our marketplace platform, which includes grocery, medicines, shopping, and parcel delivery services via third-party vendors. By using our platform, you agree to the terms of this Privacy Policy.
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1. Information We Collect
1.1 Personal Information
We collect personal information that you provide directly to us when registering for an account, placing an order, or interacting with customer service. This includes:
- Name
- Contact details (phone number, email address, etc.)
- Billing and shipping addresses
- Payment information
1.2 Non-Personal Information
We may collect non-personal information automatically when you use our platform, such as:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent on the platform, search queries)
1.3 Third-Party Data
If you choose to log in or register through third-party services like Google or Facebook, we may receive certain information from those platforms in compliance with their privacy policies.
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2. How We Use Your Information
We use your information for the following purposes:
2.1 Service Delivery
- To process orders and facilitate delivery via third-party vendors
- To communicate order confirmations, updates, and delivery notifications
2.2 Platform Enhancement
- To analyze usage trends and improve the platform’s performance
- To personalize your shopping experience based on your preferences
2.3 Security and Fraud Prevention
- To monitor for fraudulent activities and unauthorized access
- To ensure compliance with legal obligations and regulatory requirements
2.4 Marketing and Promotions
- To send offers, discounts, and promotional materials (you can opt-out anytime)
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3. How We Share Your Information
We value your trust and do not sell your personal information to third parties. However, we may share your information in the following circumstances:
3.1 Third-Party Vendors
We share relevant information with vendors and delivery partners to fulfill your orders. This includes providing them with delivery addresses and contact details.
3.2 Service Providers
We engage third-party service providers for:
- Payment processing
- Data analytics
- Customer support
3.3 Legal Obligations
We may disclose your information if required to do so by law or in response to legal processes, such as court orders or subpoenas.
3.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the relevant party.
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4. Data Security
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:
- Encryption of sensitive data during transmission (e.g., payment details)
- Secure server infrastructure with firewall protection
- Regular security audits and vulnerability assessments
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5. Your Rights and Choices
5.1 Access and Correction
You can access and update your personal information by logging into your account settings.
5.2 Data Portability
You may request a copy of your data in a machine-readable format.
5.3 Opt-Out
You can opt out of receiving promotional emails by clicking the “unsubscribe” link in any email or adjusting your notification settings.
5.4 Data Deletion
You can request the deletion of your account and associated data by contacting our customer support team. Note that we may retain certain information as required by law or for legitimate business purposes.
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6. Cookies and Tracking Technologies
6.1 Cookies
We use cookies to enhance your user experience, remember your preferences, and track website usage. You can manage cookie preferences through your browser settings.
6.2 Third-Party Analytics
We use third-party analytics tools, such as Google Analytics, to understand platform usage and improve functionality. These tools may collect data about your interaction with our platform.
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7. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of third-party sites before providing any information.
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8. Children’s Privacy
Our platform is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take immediate steps to delete it.
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9. Updates to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised policy will be effective as of the updated date and will be available on our platform. Your continued use of the platform constitutes your acceptance of the updated policy.
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10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: privacy@sevenhills.com
Phone: +91-9366955115
Address: Sevenhills Marketplace, Kaman Chowmuhani, Agartala, Tripura West
Effective Date: 05-12-2024
